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FAQ
01
Do I need lab work before starting treatment?
It depends on the treatment. For hormones like TRT or HRT, lab work is usually required to make sure everything is safe and properly dosed. For simpler treatments like weight loss or sexual health, you can often get started first and add labs if needed.
01
Do I need lab work before starting treatment?
It depends on the treatment. For hormones like TRT or HRT, lab work is usually required to make sure everything is safe and properly dosed. For simpler treatments like weight loss or sexual health, you can often get started first and add labs if needed.
02
How do I know if I actually qualify?
Every patient goes through a medical review with a licensed provider. If your health history and goals align with the treatment, you’ll be approved. If not, the provider will either adjust the plan or let you know what needs to change to be approved for care.
02
How do I know if I actually qualify?
Every patient goes through a medical review with a licensed provider. If your health history and goals align with the treatment, you’ll be approved. If not, the provider will either adjust the plan or let you know what needs to change to be approved for care.
03
How fast will I receive my medication?
Most orders are processed within 24 to 48 hours after approval. Shipping typically takes a few days depending on your location. In most cases, you can expect everything at your door within a week.
03
How fast will I receive my medication?
Most orders are processed within 24 to 48 hours after approval. Shipping typically takes a few days depending on your location. In most cases, you can expect everything at your door within a week.
04
Will I have access to a real provider or just automation?
You are always reviewed by a real licensed provider, not just an automated system. Depending on your case, you may also have direct communication through messaging or video. The goal is fast access without removing the human side of care.
04
Will I have access to a real provider or just automation?
You are always reviewed by a real licensed provider, not just an automated system. Depending on your case, you may also have direct communication through messaging or video. The goal is fast access without removing the human side of care.
05
What happens if I have side effects or questions?
You can reach out directly through the platform and a provider will review your situation. Adjustments can be made quickly if needed, whether that’s dosage changes or stopping treatment. You’re not left figuring things out on your own.
05
What happens if I have side effects or questions?
You can reach out directly through the platform and a provider will review your situation. Adjustments can be made quickly if needed, whether that’s dosage changes or stopping treatment. You’re not left figuring things out on your own.
06
Are the medications high quality and legitimate?
All medications are sourced from licensed pharmacies that meet strict quality standards. You’re getting the same level of product you would from a traditional medical system. The difference is speed, access, and convenience.
06
Are the medications high quality and legitimate?
All medications are sourced from licensed pharmacies that meet strict quality standards. You’re getting the same level of product you would from a traditional medical system. The difference is speed, access, and convenience.
07
Can I cancel or change my treatment anytime?
Yes, you’re not locked into long-term commitments. You can pause, cancel, or adjust your treatment at any time based on your goals or how your body responds. Everything is built to be flexible around you.
07
Can I cancel or change my treatment anytime?
Yes, you’re not locked into long-term commitments. You can pause, cancel, or adjust your treatment at any time based on your goals or how your body responds. Everything is built to be flexible around you.
08
How is this different from going to my primary care doctor?
Traditional care is slower, harder to access, and often not focused on optimization. Telehealth is built around speed, convenience, and performance-based outcomes. You get direct access to treatment without unnecessary friction.
08
How is this different from going to my primary care doctor?
Traditional care is slower, harder to access, and often not focused on optimization. Telehealth is built around speed, convenience, and performance-based outcomes. You get direct access to treatment without unnecessary friction.
09
Will my insurance cover this?
Most telehealth services like this operate outside of insurance. That allows for faster approvals and more flexibility in treatment plans. In many cases, the total cost ends up being comparable without the delays and restrictions and significantly less than those with high deductibles.
09
Will my insurance cover this?
Most telehealth services like this operate outside of insurance. That allows for faster approvals and more flexibility in treatment plans. In many cases, the total cost ends up being comparable without the delays and restrictions and significantly less than those with high deductibles.
10
How quickly can I expect to feel a difference?
That depends on the treatment and how your body responds. Some people notice changes within the first few weeks, especially with energy and focus, while others take a bit longer. The goal is consistent, long-term improvement, not short-term spikes.
10
How quickly can I expect to feel a difference?
That depends on the treatment and how your body responds. Some people notice changes within the first few weeks, especially with energy and focus, while others take a bit longer. The goal is consistent, long-term improvement, not short-term spikes.
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